---
title: Order Issues and Support | Fitment Industries Knowledge Base
description: Order Issues and Support
---
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1. [Fitment Industries Knowledge Base](https://info.fitmentindustries.com/knowledge-base)
2. [Order Issues and Support](https://info.fitmentindustries.com/knowledge-base/order-issues-and-support)
# Order Issues and Support
## Damaged and Missing Orders
- [My order arrived with shipping damage. What should I do?](https://info.fitmentindustries.com/knowledge-base/my-order-arrived-with-shipping-damage.-what-should-i-do)
- [What happens if my package is lost in transit?](https://info.fitmentindustries.com/knowledge-base/what-happens-if-my-package-is-lost-in-transit)
- [What if I’m missing part of my order?](https://info.fitmentindustries.com/knowledge-base/what-if-im-missing-part-of-my-order)
- [What photos do I need to send if there’s shipping damage or a problem with my order?](https://info.fitmentindustries.com/knowledge-base/what-photos-do-i-need-to-send-if-theres-shipping-damage-or-a-problem-with-my-order)
- [What happens if my package is lost or delayed in transit?](https://info.fitmentindustries.com/knowledge-base/what-happens-if-my-package-is-lost-or-delayed-in-transit)
- [What is considered shipping damage vs. manufacturer defect?](https://info.fitmentindustries.com/knowledge-base/what-is-considered-shipping-damage-vs.-manufacturer-defect)
- [What should I do if I was shipped the wrong item?](https://info.fitmentindustries.com/knowledge-base/what-should-i-do-if-i-was-shipped-the-wrong-item)
- [What should I do if my order arrives damaged?](https://info.fitmentindustries.com/knowledge-base/what-should-i-do-if-my-order-arrives-damaged)
- [What should I do if a wheel cap, lug, or sensor is missing from my order?](https://info.fitmentindustries.com/knowledge-base/what-should-i-do-if-a-wheel-cap-lug-or-sensor-is-missing-from-my-order)
- [Why did I receive only part of my order?](https://info.fitmentindustries.com/knowledge-base/why-did-i-receive-only-part-of-my-order)
- [What should I do if my order says delivered but I can’t find it?](https://info.fitmentindustries.com/knowledge-base/what-should-i-do-if-my-order-says-delivered-but-i-cant-find-it)
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## Order Changes and Cancellations
- [Can I cancel a forged, custom, or special order wheel?](https://info.fitmentindustries.com/knowledge-base/can-i-cancel-a-forged-custom-or-special-order-wheel)
- [How do I update my order if I ordered the wrong size or finish?](https://info.fitmentindustries.com/knowledge-base/how-do-i-update-my-order-if-i-ordered-the-wrong-size-or-finish)
- [Can I cancel my order before it ships?](https://info.fitmentindustries.com/knowledge-base/can-i-cancel-my-order-before-it-ships)
- [Can I change my order after it’s been placed?](https://info.fitmentindustries.com/knowledge-base/can-i-change-my-order-after-its-been-placed)
- [What happens to my order if an item becomes unavailable after I place it?](https://info.fitmentindustries.com/knowledge-base/what-happens-to-my-order-if-an-item-becomes-unavailable-after-i-place-it)
- [What is your cancellation policy?](https://info.fitmentindustries.com/knowledge-base/what-is-your-cancellation-policy)
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## Warranty and Defects
- [Why is there a mark or blemish on the backside of my wheel?](https://info.fitmentindustries.com/knowledge-base/why-is-there-a-mark-or-blemish-on-the-backside-of-my-wheel)
- [How do I start a return or warranty claim?](https://info.fitmentindustries.com/knowledge-base/how-do-i-start-a-return-or-warranty-claim)
- [What photos or information do I need for a warranty claim?](https://info.fitmentindustries.com/knowledge-base/what-photos-or-information-do-i-need-for-a-warranty-claim)
- [How do I submit a warranty claim through the Warranty Center?](https://info.fitmentindustries.com/knowledge-base/how-do-i-submit-a-warranty-claim-through-the-warranty-center)
- [What should I do if I have a warranty concern?](https://info.fitmentindustries.com/knowledge-base/what-should-i-do-if-i-have-a-warranty-concern)
- [Do my accessories come with a warranty?](https://info.fitmentindustries.com/knowledge-base/do-my-accessories-come-with-a-warranty)
- [What is covered under the wheel and tire manufacturer warranty?](https://info.fitmentindustries.com/knowledge-base/what-is-covered-under-the-wheel-and-tire-manufacturer-warranty)
- [What is not covered under the manufacturer warranty?](https://info.fitmentindustries.com/knowledge-base/what-is-not-covered-under-the-manufacturer-warranty)
- [How long do warranty claims usually take?](https://info.fitmentindustries.com/knowledge-base/how-long-do-warranty-claims-usually-take)
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## Returns and Refunds
- [Can I return a ceramic coated wheel?](https://info.fitmentindustries.com/knowledge-base/can-i-return-a-ceramic-coated-wheel)
- [Who pays return shipping?](https://info.fitmentindustries.com/knowledge-base/who-pays-return-shipping)
- [What condition do items need to be in to qualify for a return?](https://info.fitmentindustries.com/knowledge-base/what-condition-do-items-need-to-be-in-to-qualify-for-a-return)
- [Why do I have to pay for a restocking fee on my return?](https://info.fitmentindustries.com/knowledge-base/why-do-i-have-to-pay-for-a-restocking-fee-on-my-return)
- [Are mounted or installed items eligible for return?](https://info.fitmentindustries.com/knowledge-base/are-mounted-or-installed-items-eligible-for-return)
- [How long does a refund take to process?](https://info.fitmentindustries.com/knowledge-base/how-long-does-a-refund-take-to-process)
- [What is your return policy?](https://info.fitmentindustries.com/knowledge-base/what-is-your-return-policy)
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- [Orders and Shipping](https://info.fitmentindustries.com/knowledge-base/orders-and-shipping#main-content)
- [Shipping Options and Addresses](https://info.fitmentindustries.com/knowledge-base/orders-and-shipping#shipping-options-and-addresses)
- [Shipping Protection](https://info.fitmentindustries.com/knowledge-base/orders-and-shipping#shipping-protection)
- [Order Status and Tracking](https://info.fitmentindustries.com/knowledge-base/orders-and-shipping#order-status-and-tracking)
- [Delivery and Signatures](https://info.fitmentindustries.com/knowledge-base/orders-and-shipping#delivery-and-signatures)
- [Order Issues and Support](https://info.fitmentindustries.com/knowledge-base/order-issues-and-support#main-content)
- [Damaged and Missing Orders](https://info.fitmentindustries.com/knowledge-base/order-issues-and-support#damaged-and-missing-orders)
- [Order Changes and Cancellations](https://info.fitmentindustries.com/knowledge-base/order-issues-and-support#order-changes-and-cancellations)
- [Warranty and Defects](https://info.fitmentindustries.com/knowledge-base/order-issues-and-support#warranty-and-defects)
- [Returns and Refunds](https://info.fitmentindustries.com/knowledge-base/order-issues-and-support#returns-and-refunds)
- [Fitment and Installation](https://info.fitmentindustries.com/knowledge-base/fitment-and-installation#main-content)
- [Finding the Right Fit](https://info.fitmentindustries.com/knowledge-base/fitment-and-installation#finding-the-right-fit)
- [Post Installation Issues](https://info.fitmentindustries.com/knowledge-base/fitment-and-installation#post-installation-issues)
- [Test Fitting and Installation](https://info.fitmentindustries.com/knowledge-base/fitment-and-installation#test-fitting-and-installation)
- [Payments and Pricing](https://info.fitmentindustries.com/knowledge-base/payments-and-pricing#main-content)
- [Pricing and Discounts](https://info.fitmentindustries.com/knowledge-base/payments-and-pricing#pricing-and-discounts)
- [Payment Methods](https://info.fitmentindustries.com/knowledge-base/payments-and-pricing#payment-methods)
- [Financing](https://info.fitmentindustries.com/knowledge-base/payments-and-pricing#financing)
- [Wheels](https://info.fitmentindustries.com/knowledge-base/wheels#main-content)
- [Wheel Finish and Construction](https://info.fitmentindustries.com/knowledge-base/wheels#wheel-finish-and-construction)
- [Wheel Basics and Sizing](https://info.fitmentindustries.com/knowledge-base/wheels#wheel-basics-and-sizing)
- [Purchasing Wheels](https://info.fitmentindustries.com/knowledge-base/wheels#purchasing-wheels)
- [Wheel Offset, Backspacing, and Size](https://info.fitmentindustries.com/knowledge-base/wheels#wheel-offset-backspacing-and-size)
- [Wheel Care and Storage](https://info.fitmentindustries.com/knowledge-base/wheels#wheel-care-and-storage)
- [Tires](https://info.fitmentindustries.com/knowledge-base/tires#main-content)
- [Mounted and Balanced Packages](https://info.fitmentindustries.com/knowledge-base/tires#mounted-and-balanced-packages)
- [Choosing the Right Tire](https://info.fitmentindustries.com/knowledge-base/tires#choosing-the-right-tire)
- [Tire Performance and Maintenance](https://info.fitmentindustries.com/knowledge-base/tires#tire-performance-and-maintenance)
- [Suspension](https://info.fitmentindustries.com/knowledge-base/suspension#main-content)
- [Coilovers](https://info.fitmentindustries.com/knowledge-base/suspension#coilovers)
- [Air Suspension](https://info.fitmentindustries.com/knowledge-base/suspension#air-suspension)
- [Lowering Springs and Sway Bars](https://info.fitmentindustries.com/knowledge-base/suspension#lowering-springs-and-sway-bars)
- [Suspension Components](https://info.fitmentindustries.com/knowledge-base/suspension#suspension-components)
- [Accessories](https://info.fitmentindustries.com/knowledge-base/accessories#main-content)
- [TPMS](https://info.fitmentindustries.com/knowledge-base/accessories#tpms)
- [Center Caps](https://info.fitmentindustries.com/knowledge-base/accessories#center-caps)
- [Spacers and Hub Rings](https://info.fitmentindustries.com/knowledge-base/accessories#spacers-and-hub-rings)
- [Lug Nuts and Lug Bolts](https://info.fitmentindustries.com/knowledge-base/accessories#lug-nuts-and-lug-bolts)
- [About Us & Ambassador Program](https://info.fitmentindustries.com/knowledge-base/about-us-ambassador-program#main-content)
- [About Fitment Industries](https://info.fitmentindustries.com/knowledge-base/about-us-ambassador-program#about-fitment-industries)
- [Street Team and Sponsorships](https://info.fitmentindustries.com/knowledge-base/about-us-ambassador-program#street-team-and-sponsorships)
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